Patient Resources
Payment & Bills
About Your Bill
After your emergency department encounter you will receive more than one bill in the mail. At a minimum, you will receive a bill from Providence Health Systems and Olympia Emergency Services (OES).
Your Providence bill covers the facility fees for your visit. This bill is for the physical facility, which includes nursing staff, support staff, supplies, and costs of medication and utilization of any imaging. Your OES bill is for professional services rendered by our Emergency Physicians, Physician Assistants and Nurse Practitioners. Our emergency practitioners are responsible for the diagnosis, treatment, referral, hospitalization, and/or discharge of all patients receiving emergency department care at Providence St. Peter.
Depending on what services your emergency department encounter required, you may also receive bills from Radia and an additional Providence bill for laboratory services. The Radia bill covers professional services by a board-certified radiologist that provides primary and/or over-reads of all diagnostic imaging (x-rays, CT scans, MRIs, ultrasounds) performed in the emergency department. The laboratory services bill is for any blood work that was completed during your encounter.
As an emergency medicine staffing company, we acknowledge the complexity of the healthcare billing system and strive to provide guidance and support during your post-visit period. We emphasize the importance of patient advocacy, encouraging you to reach out to our team for assistance with insurance inquiries, billing discrepancies, or any concerns you may have.
At OES, we aim to enhance transparency, improve communication, and alleviate the burden of navigating post-emergency visit bills. Our commitment to exceptional patient care extends beyond the emergency department, encompassing the entire patient experience.
Frequently Asked Questions
All medical record request must go through Providence St. Peter Hospital. The records office can be contacted at 360-493-7160.
For visits before 1 April 2024:
Your bill will come from Brault and can be paid through their bill pay website: www.erstatement.com
For visits on or after 1 April 2024:
Your bill will come from our new billing partner, Zotec.
You can contact Zotec at:
Phone: 866-648-9973
Fax: 833-643-7404
For visits before 1 April 2024:
You can update all your demographic and billing information through your patient portal at www.erstatement.com.
Or you can call Brault, at 1-833-230-6340
For visits on or after 1 April 2024:
Please contact our new billing partner, Zotec, at 866-648-9973
Please contact our referral nurse at 360-493-5154
Olympia Emergency Services
Providence St. Peter Hospital
413 Lilly Road NE
MSDDH09
Olympia, WA 98506
Business Office: 360-493-4554
Phone
360-493-4554
Location
Providence St. Peter Hospital 413 Lilly Road NE MSDDH09 Olympia, WA 98506
About Us
We are a passionate and dedicated team of emergency medical professionals committed to providing exceptional emergency services to the people of Thurston County and the greater south Puget Sound region.
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